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Our Data Privacy Statement
Our Data Privacy Statement Respecting the confidentiality of personal data is an important part of the products that we provide and transactions that we engaged with.
This Privacy Statement {herein referred to as the “Statement”} explains how we collect, protect, use, and share information when you access our websites, when we put your information in our sales field force applications and/or apply for or avail of our products. This Statement outlines the general practices of Neltex Development Co., Inc. [NDCI] {the “Company”} in relation to our processes and content which are made available through our websites, our online and mobile applications, and social media pages {collectively referred to as “websites”}.
This Statement also covers the privacy practices for our customers who apply for and obtain products from us. Our Privacy Practices The privacy practices described in this Statement are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 {R.A. 10173} and its implementing rules and regulations. As affected individual or transacting party of the Company, you are considered a data subject.
Please read this document carefully to ensure informed consent.
What We May Collect From You When you apply for or avail any product that we offer or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal data. This may include, among others, but not limited to: your name and personal particulars such as contact details, address, birthdate, education; specimen signatures; government ID details; financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc); employment details; business interests and assets; images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our other facilities; images taken from or via sales field force application system voice recordings of our conversations with you We may, as and when necessary, seek to verify or augment these information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction and, in the process, gain additional information about you. In the course of availing our products, we also collect information about your transactions and dealings which include your account activities, movements and interactions with third parties such as merchants and utility companies. We may also collect, use and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.
How We Use Your Information We use the information collected to deliver and provide the products that you have availed to: approve, facilitate, administer and process applications and transactions; respond to queries, requests and complaints and improve how we interact with you; send you statements, billings, notices and other such documents necessary for continued use of our products; conduct studies and researches for the purpose of reviewing, developing and improving our products; perform profile analysis, behavioral modeling and analytics to understand needs, preferences and market trends to be able to improve and recommend suitable products; reach out to you regarding products, including offers, promotions, discounts, rewards; and for personalizing your experience with our various touchpoints such as telemarketing, email, messaging and other channels; determine the effectiveness of our marketing efforts and initiatives; perform certain protective safeguards against improper use or abuse of our products including fraud prevention; comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, facilities and channels, legal and regulatory requirements of government regulators, as the same may be amended or supplemented from time to time. comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies. perform other such activities permitted by law or with your consent.
How We May Share Your Information We may share your personal data with our subsidiaries, affiliates and third parties, under an obligation of confidentiality. We may share with third parties that we engaged to support us in delivering our products to you. These may involve anonymous or aggregated information to help improve our products. We may also engage third parties to help us operate our business. These include support in: complying with legal requirements such as court orders; enforcing our terms of use including, among others, our rights as creditor to customers availing our credit products, or such other applicable policies with respect to the products that we provide; addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of our customers or third parties; to carry out all other purposes set out above. We wish to assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.
How We Protect Your Information We fully recognize the value of your personal data particularly as it may include sensitive personal data such as your picture and IDs. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal data by employing physical, technological and organizational safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal data aligned with our own security standards.
How Long Do We Keep Your Information Your personal data shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes. You Have Rights In respecting your rights to privacy, you may opt to tell us: not to send you marketing materials via email; not to share your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us; to provide you with information that we currently have about you subject to restrictions applied to us a company operating in the Philippines by certain laws and regulations; to update your information; about your other concerns relating to how we collect, use, share, protect or dispose your information.
How to Contact Us Should you have any inquiries, feedback, and/or complaints, you may reach the Data Protection Officer (DPO) through the following contact details:
Data Protection Officer Neltex Development Co., Inc.
26th Floor Washington Tower, Asia World Complex,
Pacific Avenue, Brgy. Don Galo, Parañaque City (1703)
Tel: (632) 879-7777 Mobile No. 0917-8161034
Email: DPO@neltex.com
You may also lodge a complaint before the National Privacy Commission (NPC).
For further details, please refer to NPC’s website: https://privacy.gov.ph. P R I V A C Y C O N S E N T By submitting the signed form, you consent to the collection, generation, use, processing, storage and retention of your personal data by the Company for the purpose(s) described in this document. Please ensure that you have completely read and understood our Privacy Statement above before signing. You also acknowledge and warrant that you have acquired the consent from all parties relevant to this consent and hold free and harmless and indemnify NDCI from any complaint, suit, or damages which any party may file or claim in relation to this consent. Signed this _____ day of ______________20___ at _______________ City. ____________________________________________ Signature over Printed Name/Company Name/Position
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